SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.

SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Sugar is delighting customers of all sizes across a broad range of industries.

SugarCRM Core Features

• Sales Management
• Lead, Contact, and Opportunity Management to share information and pursue new business.
• Account management to manage all customer interactions in a single location.
• Marketing Automation
• Lead management for tracking and cultivating new leads.
• Email marketing for touching prospects and customers with relevant offers.
• Campaign management for tracking campaigns across multiple channels.
• Campaign reporting to analyze the effectiveness of marketing activities
• Collaboration
• Activity management for emails, tasks, calls, and meetings
• Content syndication to consolidate third-party information sources.

Windward Development Service works with clients to implement a tailored SugarCRM solution that offers a quantum leap in email functionality and provides clients with an efficient way to take control of the company asset of email.